Browse our products, add your selections to the cart, and follow the checkout process. It's that simple! Alternatively, you can also order through our Instagram DMs @lovefacebeauty or our Whatsapp +977-9712061246.

We’d love to hear from you! You can reach us via our Contact Us page, email us at customerservice@lovefacebeauty.com or send us a direct message on Instagram at @lovefacebeauty. You can also contact us via call or WhatsApp on +977-9712061246.

We currently offer:

Cash on Delivery (COD)

Fonepay QR payment at delivery

Online payment at checkout

If you choose online payment at checkout, a dynamic QR code will be sent to your provided email address. The QR code must be downloaded and paid within the specified time limit using your preferred banking or mobile payment app.

Orders can be canceled before dispatch. Once shipped, cancellations are not possible.

Due to hygiene and safety reasons, we do not offer returns or exchanges on opened or used products. Exchanges or replacements are only accepted for products that arrive damaged, defective, or incorrect, and must be reported within 24–48 hours of delivery with proof of purchase and clear photos.

Yes. We deliver all across Nepal.

Once your order is confirmed, you will receive delivery updates via text message from our delivery partner company.

Any orders placed during our pre-order period from 17 May to 20 May 2026, will be delivered by 21 May 2026.

After our official launch on May 22nd 2026, our order deliveries timelines are:
Kathmandu Valley: same day delivery
Major Cities across Nepal: Next day delivery
Other locations nationwide: 3–4 days for
Delivery timelines may vary due to weather conditions, public holidays, or courier-related delays.

Here is a detailed breakdown of the shipping rates based on your location. All listed rates are inclusive of VAT.  

Kathmandu Valley

Rate: Rs. 75.00  

Zone 1

Rate: Rs. 150.00  

Locations Included: Butwal, Birtamod, Damak, Biratchowk, Kawasoti, Bharatpur, Sanischare, Kerkha Bazar, Narayanghat, Khaireni Rupandehi, Charaali, Gauradaha, Belbari, Chormara, Bharatpur Chitwan, Sainamaina, Bhadrapur, Urlabari, Kerabari Morang, Daldale, Gaindakot, Murgiya, Dhulabari, Pathari, Letang, Rajahar, Tandi, Jogikuti, Budhabare, Ramailo, Arun Khola, Chanauli, Tamnagar, Surunga, Madhumalla, Bansbari Morang, Dumkibas, Parsa Chitwan, Kakarbhitta, Jhiljhile, Chandragadhi, Haldibari, Baniyani, Koti Hawa, Nepalgunj, Banepa, Damauli, Pokhara, Itahari, Bhairahawa, Kohalpur, Lekhnath, Manigram, Khajura, Dhulikhel, Bhimad, Hemja, Jhumka, Panauti, Dulegauda, Inaruwa, Panchkhal, Khairenitar, Pame, Biratnagar, Dharan, Hetauda, Surkhet, Ghorahi, and Narayanpur Dang. 

Zone 2

Rate: Rs. 170.00  

Locations Included: Duhabi, Dhangadhi, Birgunj, Janakpur, Palpa, Sunawal, Baglung, Tulsipur, Waling, Bardaghat, Beni, Bardibas, Rajbiraj, Kushma, Lahan, Sindhuli, Lamahi, Dumre, Attaria, Putalibazar, Siraha, Dhalkebar, Rangeli, Kalabanjar, Chatara, Dudhauli, Ilam, Mahendranagar, Simara, Trishuli, Dhading Besi, Gaighat, Anbu Khaireni, Phidim, Lalbandi, Tikapur, Chandranigahapur, Chandrauta, Taplejung, Gulariya, Kalaiya, Lumbini, Tamghas, Sandhikharka, Malangwa, Katari, Gaur, Hariwon, Nijgadh, Parasi, Golbazar, Charikot, Bhaluwang, Lamki, Malekhu, Salyan Khalanga, Fikkal, Galyang , Rampur, Bansgadhi, Bauniya, Manthali, Bhurigaun, Khudunabari, Belauri, Rajapur, Rupnagar, Sukkhad, Chautara, Jiri, Ridi, Gauriganj, Jaleshwor, Fattepur, Manahari, Pharsatikar, Punarbas, Krishnanagar, Chisapani, Amuwa, Beldangi, Chinchu, Masuriya, Nepaltar Bazar, Rajgadh, Gaushala, Phedikhola, Bhajani, Ranke, Pashupatinagar, Gopetar, Motipur, Arya Bhanjyang, Khurkot, Sharanamati, Joshipur, Besisahar, Taulihawa, Gorkha, Dhankuta Bazaar, Bijuwar, Bhojpur, Sundarbazar, Khandbari, Dipayal Silgadhi, Liwang, Dailekh Bazar, Myanglung, Salleri, Okhaldhunga, Musikot, Chainpur Sankhkuwasabha, Chainpur Bajhang, Jomsom, Amargadhi, Diktel, Jumla, Darchula Khalanga, Beltar Basaha, Hile, Rukumkot, Gothalapani, Jajarkot Khalanga, Manma, Martadi, Sanfebagar, Baletaxar, Burtibang, Galkot, Melamchi, Daman, Shantipur, Jhalari, Sakuwa Mahendranagar, Chame, Simikot, Chaumala, Kanchibajar, Mangalbare, Dhunche, Lukla, Namche Bazar, Dhakdai, Gamgadhi, Gopigunj Jamuniya , Palungtar, and Dunai.

Preordering gives you early access to Loveface products before our official launch. Starting 17 May, until 20 May, customers can place orders through our website and Instagram before our official website and retail store launch on 22 May. Any orders placed during our pre-order period will be delivered by 21 May. Delivery will be free of charge!

Preorders are especially useful for securing limited-stock items before they sell out.

Loveface Beauty, including our website and retail store at The Park Durbarmag, launch on 22 May 2026.

Loveface products are available online, through Instagram DM orders, and at our official retail store located at The Park in Durbar Marg.

Our products are developed with carefully selected manufacturing partners and formulated under strict quality and safety standards in China.

Yes. All Loveface products are 100% vegan and cruelty-free.

No. Loveface products are free from harsh chemicals and are created with skin safety and comfort in mind.

Yes. Our products are designed for everyday wear and developed with skin comfort and safety as a priority.

Most Loveface products are fragrance-free. The only exception is our Nectar Gloss, which has a carefully formulated light fruit scent for a pleasant application experience.

No. Loveface products are 100% cruelty-free and never tested on animals.

Our formulations are designed to be gentle, but we recommend a patch test before full use, especially if you have sensitive skin.

Absolutely. All Loveface products are carefully formulated to suit Nepalese skin tones, textures, and lifestyles, taking into account climate, daily routines, and real-life wear.

Our products are developed to complement a wide range of skin tones, with special attention to undertones commonly found in South Asian skin.

We recommend checking swatches online or visiting our store for in-person testing. You can also DM us on Instagram to learn more about our shades.

Yes. Loveface products are designed to feel approachable and easy to use for both beginners and makeup lovers. If you need help, you can visit our store to meet our MUAs or explore tutorials available on our website and social media platforms.

Yes. All products can be tested in-store using hygienic disposable applicators.

Yes. Our team and MUAs are available in-store to help you find the right shades and products for you.